Fatberry Insurance Products Cancellation and Refund Policy

Customers who have purchased our insurance product through this website may apply for a refund or cancel of the insurance product purchased, subject to the terms and condition as listed in this policy. Please read through this policy carefully to understand our cancellation and refund policy.

    • If the customer is able to show us that the premium paid for their insurance product is higher than our competitor’s insurance product which is identical to ours, we will give a full refund of the premium which has been paid by our customer.
    • The claim for refund must be made within seven (7) days from the date of purchase of the insurance product and a written notice must be given to us to start the process of claiming the refund.
    • The refunds for both Snatch Shield & Flight Delay Insurance Product will be done by Fatberry.
    • Customer’s motor insurance may be cancelled at any time by giving a written notice to us. Upon cancellation, the customer is entitled to a refund of the premium based on short-period rates provided that the customer has not made a claim. The rates as follows:
      Period of Insurance Refund of Premium
      Not exceeding 1 week 87.5% of the total premium
      Not exceeding 1 month 75.0% of the total premium
      Not exceeding 2 months 62.5% of the total premium
      Not exceeding 3 months 50.0% of the total premium
      Not exceeding 4 months 37.5% of the total premium
      Not exceeding 6 months 25.0% of the total premium
      Not exceeding 8 months 12.5% of the total premium
      Exceeding 8 months No refund of premium allowed
    • For matters of refund and cancellation, all written notice must be sent to Fatberry and will thereafter be forwarded to the Insurer. The Insurer will process the request for cancellation and will be the party responsible for the refund.
    • The insurer may also cancel this Policy by giving the customer fourteen (14) days notice in writing by registered post to the customer’s last address known to Fatberry. The customer will be entitled to a refund of premium if no claim was incurred prior to cancellation. Your refund will be the difference between the total premium and the customary short period rates provided above as calculated for the time the Insurer were on risk until the date of cancellation. This clause may only apply to certain Insurers, subject to the terms and conditions of the insurance product offered by the Insurers.
    • Motor insurance may be cancelled at any time by giving a written notice to us. Upon cancellation, the customer is entitled to a refund of the premium based on short-period rates provided that the customer has not made a claim. The rates as follows:
      Period of Insurance Percentage of Annual Premium to be Charged
      2 Months (Minimum) 40%
      3 months 50%
      4 months 60%
      5 months 70%
      6 months 75%
      Over 6 months 100%
    • For matters of refund and cancellation, all written notice must be sent to Fatberry and will thereafter be forwarded to the Insurer. The Insurer will process the request for cancellation and will be the party responsible for the refund.
    • The Insurer may give notice of termination by registered post to the customer at his or her last known address. Such termination shall become effective seven (7) days following the date of such notice. In the event premium has been paid for any period beyond the date of termination of this Policy the prorata premium shall be refunded to the customer provided that no claim has been made during the period of insurance then subsisting. This clause may only apply to certain Insurers, subject to the terms and conditions of the insurance product offered by the Insurers.
  1. The premium for this insurance product cannot be refunded and/or cancelled. All request for the refund of premium of cancellation of this insurance product will not be entertained.